About Us
Nelsi Jimenez
Founder
More Than Cleaning – We Create Healthy, Sustainable Spaces
Our Story
Eco Total Cleaning U.S. Inc. is a leading Latino-owned company in the Mid-Atlantic region, specializing in comprehensive cleaning services for homes, high-rise residential buildings, offices, commercial and industrial facilities, universities, hospitality, and condominiums.
Founded in 2001, the company emerged as a response to the growing demand for professional, safe, and efficient cleaning solutions. We proudly serve clients across Maryland, Virginia, and Washington D.C.
Our success is built on a high level of customer satisfaction, with a strong focus on punctuality, honesty, trust, professionalism, and attention to detail.
Our operating model combines highly trained professionals, eco-friendly cleaning products, and standardized protocols that guarantee a consistent, high-quality experience. In addition, the company leverages digital tools to manage schedules, assign work routes, and provide immediate client support.
We differentiate ourselves through our human approach, service formalization (contracts, invoicing, guarantees), and a clear satisfaction guarantee policy.
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Mission
At Eco Total Cleaning US Inc., our mission is to deliver comprehensive, high-quality commercial cleaning solutions across Maryland, Virginia, and Washington D.C. We are dedicated to ensuring impeccable, healthy, and sustainable environments that enhance our clients' success and well-being. Our commitment is to consistently exceed expectations through professional, adaptable, and reliable service.
Vision
Eco Total Cleaning US Inc. has the vision to be synonymous with excellence and sustainability in commercial cleaning. We aim to expand our legacy of trust and quality, setting new industry standards and strengthening our position as the preferred choice for businesses that value an impeccable and environmentally responsible space.
Quality Policies
At Eco Total Cleaning U.S. Inc., we are committed to delivering cleaning services that consistently exceed client expectations. Our quality policies are based on the following principles:
- Client Focus – Tailored solutions with guaranteed satisfaction.
- Excellence – Professional service with punctuality and attention to detail.
- Sustainability – Use of eco-friendly products and safe practices.
- Continuous Improvement – Ongoing training and process optimization.
- Integrity – Transparent, ethical, and accountable operations.
Objectives
Smarter Cleaning for a Greener Tomorrow
Our values are the core of Eco Total Cleaning US Inc. and the foundation of our organizational culture. They have been the driving force behind our two decades of success and will continue to be in the future.
Short-Term Objectives (1-2 years):
- Increase client portfolio by X% (e.g., 15-20%) in each of our service regions (MD, VA, D.C.) through targeted digital marketing strategies and client referrals.
- Optimize operational efficiency by reducing response times and enhancing logistical coordination by X% (e.g., 10%) to ensure continuous client satisfaction.
- Provide comprehensive training to 100% of our personnel on the latest sustainable cleaning techniques and eco-friendly product utilization by year-end.
Mid-Term Objectives (3-5 years):
- Expand our service offerings to include [mention a specific new service, e.g., advanced carpet deep cleaning or exterior facade cleaning].
- Strengthen our brand presence within the market, achieving recognition as the leading commercial cleaning company with a strong sustainability focus.
- Implement a robust client loyalty program designed to increase client retention by X% (e.g., 90%) and foster organic referrals.
Long-Term Objectives (5+ years):
- Establish new branch offices or expand operational reach into neighboring states, solidifying our regional presence.
- Lead the adoption of innovative technologies within the commercial cleaning industry, such as robotics or smart facility management systems.
- Achieve recognition as the employer of choice within the cleaning sector, attracting and retaining top-tier talent.
- Attain carbon neutrality in our operational footprint, reaffirming our profound commitment to environmental stewardship.
Professional team members
